PRIVACY POLICY
Last updated: 27 July 2026
Underwear Kingdom respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Underwear Kingdom collects, uses, stores and handles personal information when you visit our website or purchase products from us.
1. About Us
Business name: Underwear Kingdom
Email: Underwearkingom.aj@gmail.com
Country of operation: Australia
In this Privacy Policy, “Underwear Kingdom”, “we”, “us” and “our” refer to Underwear Kingdom.
2. Information We Collect
When you use our website or purchase from us, we may collect information such as:
Your name;
Email address;
Phone number;
Billing and delivery address;
Order details and purchase history;
Payment and transaction information;
Information you provide when contacting customer support; and
Information automatically collected when you use our website, such as IP address, browser type, device information and website activity.
We do not generally need to collect sensitive personal information to process your order.
3. How We Collect Information
We may collect personal information when you:
Place an order;
Create an account, where available;
Contact us;
Subscribe to marketing communications;
Use or browse our website;
Participate in a promotion or competition; or
Interact with our advertisements or social media pages.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders;
Arrange delivery of products;
Process payments;
Provide customer service;
Respond to enquiries and complaints;
Process returns, refunds and exchanges;
Improve our website, products and services;
Detect and prevent fraud, misuse or security issues;
Send marketing communications where permitted by law; and
Comply with our legal obligations.
5. Payment Information
Payments may be processed by third-party payment providers.
Where a third-party payment provider processes your payment, your payment information may be handled by that provider according to its own privacy policy and terms.
Underwear Kingdom does not intend to store complete payment card details on our own systems unless this is specifically required and securely supported by our payment-processing systems.
6. Sharing Your Information
We may share personal information where reasonably necessary with trusted third parties, including:
Website hosting and technology providers;
Payment processors;
Delivery and shipping providers;
Website analytics and advertising providers;
Customer service providers; and
Professional advisers or government authorities where legally required.
We do not sell your personal information for money.
We only share information where reasonably necessary to operate our business, provide services to you, comply with legal requirements or protect our business and customers.
7. Marketing and Advertising
With your consent where required by law, we may use your contact information to send you marketing communications, including information about products, promotions and special offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at:
We may also use advertising and analytics services to help us understand how people use our website and to show relevant advertisements.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may help us:
Keep the website functioning;
Remember preferences;
Understand how visitors use our website;
Improve website performance; and
Measure the effectiveness of advertising.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.
9. Website Analytics and Third-Party Services
We may use third-party services to help us operate and improve our website, process payments, analyse website traffic, provide advertising services or arrange delivery.
These third parties may collect or process information according to their own privacy policies.
Where third-party services are used, you should also review the relevant third party's privacy policy.
10. Overseas Disclosure of Personal Information
Some third-party service providers we use may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and to handle personal information in accordance with applicable privacy requirements.
11. How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of storing or transmitting information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, comply with legal obligations and protect our legitimate business interests.
12. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact:
We may need to verify your identity before responding to certain requests.
13. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concern.
You can contact us at:
We will review your complaint and respond within a reasonable period.
14. Children's Privacy
Our website is not intentionally directed at children.
We do not knowingly collect personal information from children without appropriate consent where required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on our website with an updated “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Underwear Kingdom
Email: Underwearkingom.aj@gmail.com