Underwear Kingdom – Returns & Refunds Policy

Last updated: 24/07/2026

At Underwear Kingdom, we want you to be happy with your purchase. Due to hygiene reasons, we do not accept returns or exchanges for change of mind.

This includes situations where you:

• No longer want the item

• Ordered the wrong size

• Do not like the colour or design

• Change your mind after purchasing

• Find the product cheaper elsewhere

Please carefully check the product details and sizing information before placing your order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, defective, or significantly different from what was advertised, please contact us as soon as possible at underwearkingom.aj@gmail.com.

Please include:

• Your order number

• A description of the problem

• Clear photos or videos showing the issue

We may ask you to return the item so we can assess the problem.

Customers are responsible for the cost of returning an item that can reasonably be posted. However, if the item is confirmed to have a problem covered by the Australian Consumer Law, Underwear Kingdom will reimburse reasonable return postage costs. Please keep your postage receipt.

Depending on the problem, we may provide a repair, replacement, refund, or another remedy required by Australian Consumer Law.

Hygiene

For health and hygiene reasons, we do not accept change-of-mind returns of underwear.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.