TERMS AND CONDITIONS
Last updated: 27 July 2026
Welcome to Underwear Kingdom. These Terms and Conditions govern your use of our website and your purchase of products from Underwear Kingdom.
By using our website or purchasing products from us, you agree to these Terms and Conditions.
1. About Underwear Kingdom
Underwear Kingdom is an online retailer selling underwear and related products to customers in Australia.
Contact email: Underwearkingom.aj@gmail.com
In these Terms and Conditions, “Underwear Kingdom”, “we”, “us” and “our” refer to Underwear Kingdom. “You” and “your” refer to the person using our website or purchasing our products.
2. Website Use
You agree to use our website lawfully and not to:
Use the website for any illegal or unauthorised purpose;
Attempt to interfere with, damage or gain unauthorised access to our website or systems;
Copy, reproduce, distribute or use our website content without permission;
Provide false, misleading or inaccurate information when placing an order.
We may suspend or restrict access to our website where reasonably necessary, including for maintenance, security or suspected misuse.
3. Products and Product Information
We try to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
We reserve the right to:
Correct errors in product descriptions, pricing or other website information;
Update or discontinue products;
Limit quantities available for purchase.
If we discover an error in the price or product information after you place an order, we may contact you before processing the order.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products.
An order is accepted when we confirm that your order has been accepted or when we dispatch the products, whichever occurs first.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
A product is unavailable;
There is an obvious pricing or listing error;
We suspect fraudulent or unauthorised activity;
We are unable to verify the order or payment.
If we cancel an order after payment has been taken, we will provide an appropriate refund for the amount paid for the cancelled order.
5. Prices and Payment
All prices are displayed in Australian dollars (AUD), unless stated otherwise.
The total amount payable will be shown during the checkout process before you complete your purchase.
We accept the payment methods made available on our website.
Payment must be successfully received before an order is processed or dispatched.
6. Shipping and Delivery
We aim to dispatch orders within the timeframe stated on our website or at checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, courier delays, weather, public holidays or other unforeseen events.
Once your order has been handed to the delivery provider, delays caused by the delivery provider may be outside our control. However, this does not limit any rights you may have under the Australian Consumer Law.
You are responsible for providing accurate delivery information. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where reasonably necessary.
7. Returns, Faulty Products and Australian Consumer Law
We want our customers to receive products that are of acceptable quality and match their description.
Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms and Conditions limits or excludes your rights under the Australian Consumer Law.
Change-of-mind returns
Unless required by Australian Consumer Law, we do not generally accept returns or refunds simply because you have changed your mind, selected the wrong size, or do not like the product.
Because underwear is a personal-wear and hygiene-sensitive product, we may refuse change-of-mind returns where the product has been worn, washed, used, damaged, or is not in a condition suitable for resale.
Faulty or incorrect products
If you believe your product is faulty, damaged, defective or incorrect, please contact us at:
Please include your order number and details of the problem. We may request photographs or other reasonable information to help assess the issue.
If the product has a problem covered by the Australian Consumer Law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.
We will not require you to pay return costs where the law requires us to cover reasonable costs associated with a valid consumer guarantee claim.
8. Hygiene and Product Condition
For hygiene and health reasons, customers should not wear or wash underwear that they intend to return due to a change of mind.
This section does not limit or exclude your rights under the Australian Consumer Law if a product is faulty, defective, damaged or otherwise fails to meet a consumer guarantee.
9. Promotions and Discounts
Promotional offers, discount codes and sales may be subject to additional terms and conditions.
Unless otherwise stated, promotional offers:
Cannot be exchanged for cash;
Cannot be combined with other offers;
May be subject to availability and expiry dates.
Nothing in a promotion limits your rights under the Australian Consumer Law.
10. Intellectual Property
All content on the Underwear Kingdom website, including images, logos, graphics, text, designs and other materials, belongs to Underwear Kingdom or is used with permission.
You must not reproduce, copy, modify, distribute or commercially use our content without our written permission.
11. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend the website for maintenance, updates, security reasons or other circumstances.
12. Limitation of Liability
To the maximum extent permitted by law, Underwear Kingdom is not responsible for loss or damage caused by circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.
13. Privacy
When you place an order or use our website, we may collect and use personal information necessary to process your order, arrange delivery, provide customer support and operate our business.
Your personal information will be handled in accordance with our Privacy Policy.
14. Changes to These Terms
We may update these Terms and Conditions from time to time.
The updated version will be posted on our website and will apply from the date it is published.
Your continued use of our website after changes are posted means that you accept the updated Terms and Conditions.
15. Governing Law
These Terms and Conditions are governed by the laws of Australia and the applicable laws of the state or territory in which Underwear Kingdom operates.
16. Contact Us
If you have any questions about these Terms and Conditions, an order, a product or a return, please contact us:
Underwear Kingdom
Email: Underwearkingom.aj@gmail.com